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AI VoiceAI Communications
OmniCall
OmniCall is an in-house AI voice platform for inbound and outbound calls. Teams configure approved call flows for qualification, scheduling, CRM updates, summaries, and escalation to a person.
Related service: AI Integration
Build facts
Private beta
Status
Inbound + outbound
Coverage
Human escalation
Handoff
The problem
Service teams miss calls after hours, lose context during handoffs, and spend staff time repeating the same intake questions. Call volume also changes faster than a fixed reception schedule can handle.
What we built
We built a managed voice system that connects approved scripts, calendars, CRMs, SMS, call summaries, and human escalation. The product remains in private beta while we test edge cases and call quality.
Build scope
- Inbound and outbound AI voice system
- Approved scripts and call flows for lead qualification
- Calendar-connected appointment scheduling
- CRM updates, SMS, and call summaries
- Human escalation and controlled handoff
- Private-beta testing for edge cases and call quality
Tech Stack
Next.jsPythonn8n