Reputation Monitoring & Alerts
A reputation monitoring workflow for selected review sites, public posts, forums, and news sources. It estimates sentiment, flags records that match alert rules, and gives the team source links and response templates.
Service path: Workflow Automation
How This Workflow Works
How the workflow moves from intake to output.
- 1
Monitors configured review sites, public platforms, and news sources
- 2
AI estimates sentiment for collected mentions
- 3
Alerts your team when a mention meets the configured rules
- 4
Provides suggested response templates
- 5
Tracks sentiment trends over time
- 6
Compares your reputation vs. competitors
- 7
Groups repeated topics for team review
- 8
Generates weekly reputation health reports
Where This Workflow Fits
Example industries for this workflow. We adapt the inputs, rules, and review steps to each operating environment.
Multi-location Retail
Example industry fit
Healthcare
Example industry fit
Hospitality
Example industry fit
Restaurants
Example industry fit
Auto Dealers
Example industry fit
Property Management
Example industry fit
What This Workflow Covers
- Monitored mention feed
- Rules-based negative mention alerts
- Sentiment analysis
- Response suggestions
- Competitive comparison
- Trend monitoring
Use Cases
- Catch and respond to negative reviews within hours
- Monitor social media for brand mentions
- Track reputation across multiple locations
- Identify trends in customer feedback
Build this workflow.
We can map this workflow against your tools, handoffs, and edge cases.
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