Review Generation Engine
A review request workflow that starts after an approved service or purchase event, sends an SMS or email, and tracks response status. Public review links and private feedback paths remain separate so the workflow does not gate reviews by sentiment.
Service path: Workflow Automation
How This Workflow Works
How the workflow moves from intake to output.
- 1
Triggers a review request after service using a configurable delay
- 2
Sends an approved SMS or email request
- 3
Includes supported public review links without sentiment gating
- 4
Offers a separate private feedback path
- 5
Alerts the team when private feedback needs a response
- 6
Follow-up sequence for non-responders
- 7
Tracks review velocity and ratings across platforms
- 8
Generates competitive benchmarking reports
Where This Workflow Fits
Example industries for this workflow. We adapt the inputs, rules, and review steps to each operating environment.
Restaurants
Example industry fit
Home Services
Example industry fit
Medical Practices
Example industry fit
Auto Services
Example industry fit
Salons
Example industry fit
Gyms
Example industry fit
What This Workflow Covers
- Consistent review-request workflow
- Separate private feedback path
- Configurable timing by service type
- Multi-platform distribution
- Private complaint resolution
- Competitive tracking
Use Cases
- Send review requests after approved customer events
- Collect private feedback without review gating
- Track review-request status across connected platforms
- Monitor competitive review performance
Build this workflow.
We can map this workflow against your tools, handoffs, and edge cases.
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